Senior Administrator/Office Manager

An Office Manager will focus on the business aspects of Grossdale Care Agency. The role is open to graduates from all degree disciplines. Previous office-based clerical, secretarial or commercial work experience is essential.

The Office Manager organises and coordinates administration duties and office procedures. Your role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety.

The responsibilities include for Grossdale Care Agency:

• Support Senior Managers and executives with daily clerical tasks
• Plan meetings and take detailed minutes
• Develop and maintain a filing system
• Create spreadsheets and presentations
• Provide statistical and budget reports
• Develop, implement and improve office policies and procedures

The role typically includes:

• Organizing the office layout and maintaining supplies of stationery and equipment;
• Maintaining the condition of the office and arranging for necessary repairs;
• Organizing and chairing meetings with staff – in lower paid roles
• Overseeing the recruitment of new staff, sometimes including training and induction;
• Ensuring adequate staff levels to cover for absences and peaks in workload, often by using temping agencies;
• Carrying out staff appraisals, managing performance and disciplining staff;
• Delegating work to staff and managing their workload and output;
• Promoting staff development and training;
• Implementing and promoting equality and diversity policy;
• Writing reports for senior management and delivering presentations;
• Responding to customer enquiries and complaints;
• Reviewing and updating health and safety policies and ensuring they are observed;
• Arranging regular testing for electrical equipment and safety devices;
• Attending conferences and training;
• Management of social media
• Processes expenses and invoices
• Creates budgets and orders office supplies
• Manages office subscriptions and online resources
• Monitors training material and confirms it’s all up to date
• Negotiates new customer accounts and contracts
• Manages the customer complaint procedure